Welcome to Item4Sale FAQ. We pride ourselves in our high quality customer support, Open around the clock 24/7 to serve you.

Read our Frequently Asked Questions (FAQ)

We have gathered the most frequently asked questions for you.

1. Will my account get banned if I buy gold from item4sale.com?

Item4sale.com has over 1 year of experience, and have a huge network of hundreds of skilled workers available to take your order. Our currency stock is from funds obtained through powerleveling or purchased legitimately from game players who decided to sell their excess. We conduct many transactions every day and are adding new games to our roster very frequently. The game companies always retain ownership of any virtual property, you are paying us just for the time and effort required to obtain and deliver the service to you.

2. Which payment types do you accept?

We accept payments by Paypal account, Credit Card (Visa, MasterCard, Discover, and American Express), Western Union, and checks. Paypal is our preferred method of payment. For more details, please feel free to contact our 24/7 Live Help.

3. What's the Estimated Time of Arrival (ETA) for my order?

For WOW gold, if your order is in stock, we always mail it to you instantly via mailing system in game after your order confirmed. If you do not see the gold in your mailbox yet after 24 hours, please contact us via Live Help or email. For other games that need you to be online to receive your order, please click the Live Help on our website to arrange the delivery after you place the order, usually the delivery can be completed within 10 minutes.

4. Where to ask for refund? How soon shall I get my money back?

If you want to ask for refund, please contact us via Live Help on our website, our operators will refund your payment upon your request in time. A refund is supposed to be instant and should hit your account balance in a few minutes.

5. Why does my order status is pending? When will my order be processed?

This is caused by echeck. When using Paypal, this is a payment option that is available. An echeck is usually created when a payment is sent from an unverified Paypal account when there isn't enough funds in the Paypal account to cover the cost of the order. Paypal proceeds to contacting the bank to verify that the funds are available and this can cause a 3-4 day delay. The order will be processed only after the echeck clears.

6. Why do you need to do the call verification?

For our new customers, we may need to call you to confirm your order. The reasons for it are as follows:
1) There maybe something wrong with your order. For example, you purchased gold on wrong Server or you input a wrong character name.
2) For fast delivery. We may need to inform you to be online in different time to trade currency with us.
3) For large orders, we may take our customers?? benefit into account, such as preventing your credit card from being stolen or stopping some strangers to hack your order without your permission.
4) To improve our service more, we aspire after your advice and suggestion on our service via calling our customers.
As these reasons above we may call you for the sake of smooth transaction in the future.